Returns & Exchanges - Luxxly

FREE SHIPPING ON ALL ORDERS

0

Your Cart is Empty

Returns & Exchanges

We love to make sure our supporters are left with jewelry that fits properly and lasts a lifetime. This is why we've made our exchange process seamless and back all of our products with a lifetime warranty. Below you’ll find our guidelines regarding all situations you may find yourself in.
-
Lifetime Warranty
We go above and beyond to find the best suppliers in the world to make sure our supporters are getting the highest quality jewelry possible at the best price. We back all of our products with a lifetime warranty - if anything happens to your item send it back and we'll send you a brand new one for free.
-
Exchanges
You will have 15 days after order arrival to let us know if a product doesn’t fit or hit right for you. Below you’ll find exactly how to do so for the fastest return processing possible! Customers are expected to pay for postage in these scenarios.
-
Refunds
You will have 3 days after order arrival to initiate a refund on your perfect condition jewelry, no questions asked! Customers are responsible for postal fees and providing tracking on that parcel to our customer care email. Your refund will take place as soon as the package is received in the warehouse. Once pushed through, a refund can take anywhere from 2 to 7 business days for the banks involved to finalize the transaction.
To receive a FULL refund you must return EVERYTHING in the condition you received it in, this includes the gift box, pouch, and of course product you wish to return. Failure to return all items is subject to a flat $5 restocking fee that will be deducted from your refund.
Refund policy is more flexible for those who choose to return products and receive store credit instead of refund to their payment method. Please reach out to us and learn how we can help you.
-
Received wrong/missing item(s)
We’re extremely eager to fix these issues as soon as possible! We’ll handle all postage fees involved with the error that took place. You’ll also be compensated for your time in the form of store credit! Contact our customer support team at luxxlyco@gmail.com with your order number and we will figure out what went wrong for you. Providing pictures of the items received and order number right away will vastly speed up the error verification process!
-
Returned to Sender
If your order is returned to us from the post because of an insufficient address we will reach out to you and confirm an address with you before making one more attempt. If you wish to receive a refund instead, please be aware that a 25% restocking fee will be deducted from your refund.
In the rare event that your package is returned to us from the post because of customs/duties fees associated with international shipping, we will let you know and will resend the package immediately.
Processing time for Refunds and Exchanges is 3-5 days after delivery is received.